Canada still a ‘fast follow’ market, says ServiceNow country manager


Canada is a hotbed for tech ability, however the nation is gradual to undertake new applied sciences, particularly within the undertaking house, says ServiceNow’s Canada nation supervisor.

“We do have numerous consumers in Canada these days. A large number of them are in IT, and I’d say the Canadian marketplace continues to be a quick apply marketplace, perhaps even lagging in some spaces,” Marcus LeCuyer instructed ITWC after ServiceNow’s Wisdom 2018 tournament in Las Vegas previous this month. “The consumer convention noticed an uptake in attendance from Canada cross up 50 according to cent year-over-year. Canadian companies are serious about what ServiceNow is doing, and the way different consumers are the usage of our platform. Everybody has this mandate now with virtual transformation.”

Undertaking leaders are increasingly more acutely aware of the want to automate and simplify the office, however they’re now not at all times certain how to do this, stated LeCuyer.

“Within the Canadian marketplace, the visioning is there in primary enterprises, however they haven’t delivered the virtual era to in reality align that imaginative and prescient,” he defined

IDC Canada and SAP Canada’s 2nd annual virtual transformation report final 12 months mirrored this. Out of the 300 Canadian executives surveyed, SAP discovered that simplest about 4 out of 10 are enacting those virtual transformation practices. The remaining are nonetheless within the making plans phases. However now, there’s a miles better sense of urgency amongst undertaking leaders, stated LeCuyer, and CIOs are sporting much more weight consequently.

“The CIO is taking part in an enormous position now,” he stated. “As at all times, they’re there to make the collection of applied sciences lead to more straightforward workflows and higher studies for the workers, however now they’re additionally at the vanguard of many extra selections. The forums are asking CIOs to step up. It’s in reality an exhilarating time forward for our Canadian CIOs.”

ServiceNow has additionally hit the refresh button on its branding. It used to be defined through the corporate’s CEO John Donahoe – “We make the arena of labor, paintings higher for other people.” It’s a message this is resonating with Canadian consumers, stated LeCuyer, particularly relating to human sources. LeCuyer stated within the subsequent 3 years, 48 according to cent of businesses will use platform fashions, akin to ServiceNow’s Employee Service Center, to enhance its HR departments. That’s up from 14 according to cent these days.

“We’ll see them automate a bigger share of duties, together with profession making plans, endured finding out, retention, advantages control, and recruitment and payroll,” he stated. “Probably the greatest HR leaders see other hyperlinks between the wider use of complex tech … and so they’re those successful the conflict on ability.”

With huge corporations akin to Google and Amazon making a bet giant on Canada, the ability pool is changing into increasingly more tough for different companies to faucet into, particularly banks, telcos and insurance coverage corporations.

“Foundationally those are the organizations that run our financial system at scale and so they’re having hassle discovering the highest ability. Those groups are having to adapt and we’re for sure seeing this occur within the Canadian market in actual time,” he stated.

ServiceNow’s new Digital Agent processing an order for a brand new pc. Submitted.

Digital Agent going to be ‘probably the most coolest’ equipment to come back out

A brand new conversational bot era platform named “Digital Agent” will most probably develop into a well-liked software in maximum companies when it comes out in Canada in Q3, stated LeCuyer.

Digital Agent will set up worker or buyer requests from begin to end, and shall be powered through ServiceNow’s platform‑as‑a‑provider, Now Platform. It’ll even have integration with Microsoft Groups, Slack and ServiceNow chat purchasers.

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Updated: May 31, 2018 — 11:46 am
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