Auditor general calls Phoenix pay system rollout an ‘incomprehensible failure’


Michael Ferguson didn’t mince phrases this morning when he cited a brand new report that slammed the government’s Phoenix pay device, describing it as an “incomprehensible failure of mission control and oversight.”

“Phoenix executives prioritized sure facets, comparable to time table and funds, over different vital ones, comparable to capability and safety,” the auditor common defined in a remark. “In our opinion, the verdict through Phoenix executives to enforce Phoenix used to be unreasonable in line with the guidelines to be had on the time. In consequence, Phoenix has now not met consumer wishes, has value the government loads of thousands and thousands of bucks, and has financially affected tens of 1000’s of its staff.”

The overall record suggests Public Products and services and Procurement Canada failed to correctly organize the mission, and did a deficient activity of consulting different departments and companies throughout the advance of Phoenix to resolve what they wanted the device to do.

A timeline of key Phoenix milestones. Supply: Workplace of the Auditor Normal of Canada.

“This intended that the Deputy Minister didn’t obtain impartial data appearing that Phoenix used to be now not in a position to be applied or that the Miramichi Pay Centre and departments and companies weren’t in a position for Phoenix,” mentioned Ferguson.

IBM Corp. used to be awarded a freelance to lend a hand design, customise and enforce new device to exchange the federal government’s previous pay device in 2011. After the making plans section of Phoenix within the spring of 2012, IBM advised Public Products and services and Procurement Canada that Phoenix would value $274 million to construct and enforce. The Treasury Board had licensed a Phoenix development and implementation funds of $155 million in 2009, however in line with the record, Public Products and services and Procurement Canada didn’t ask the Treasury Board for extra money to construct the device. As a substitute, Phoenix executives labored with IBM to search out tactics to attenuate the scope of the mission to suit the licensed funds.

“Executives made up our minds to take away vital purposes and curtail device exams,” mentioned Ferguson, pointing to retroactive pay and different necessary pay processing purposes.

Right through a contemporary Senate testimony in April, IBM Canada executives defined senior officers inside the federal govt have been warned in regards to the Phoenix pay device’s unrealistic rollout time table. IBM additionally mentioned they persevered to voice their considerations from July and August 2015 till January 2016, a duration that spanned the federal election and noticed the Conservative govt changed through the Liberals. IBM pros urged the Phoenix device is sound, and it used to be deficient control and a loss of coaching across the generation that resulted in tens of 1000’s of public servants shortchanged throughout Canada.

The record says that as of June 30, 2017, there used to be greater than $520 million in pay remarkable because of mistakes for public servants serviced through Phoenix who have been paid an excessive amount of or too little. The record’s suggestions come with necessary impartial critiques of the mission’s key selections and tell the Deputy Minister and senior executives of the critiques’ conclusions.


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Updated: May 29, 2018 — 7:09 pm
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